سياسة الاسترجاع

At Industrial Control Hub., we are committed to ensuring your satisfaction with every purchase. If you need to return an item, we offer a straightforward return and refund process. Whether you've changed your mind or encountered an issue, we are here to help.

General Return Policy
We accept returns for a full refund on eligible items within 30 days of the order date, under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • All original paperwork and accessories must be included.
  • Items that do not meet these conditions may be eligible for partial refunds or may be refused.

How to Start a Return
Returning an item is simple. Just follow these steps:

  1. Contact Us:
    Email us at sale@autogenpro.com or call +86189604259857 to initiate your return request.
  2. Receive Instructions:
    Our customer service team will guide you through the return process and provide detailed instructions.
  3. Prepare Your Return:
    Ensure the item meets all return requirements to avoid any delays.

Shipping and Handling Fees

  • Customers are responsible for both the original and return shipping fees.
  • Any handling charges will be deducted from the refund.
  • Shipping, handling, and related fees are non-refundable unless the item is damaged or incorrect.

Refund Processing
Once we receive and inspect your returned item:

  • Refunds are processed within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping, handling, and other fees are non-refundable.

Damaged or Incorrect Items
If your order is damaged or incorrect, we will resolve the issue promptly:

  • Contact us immediately at sale@autogenpro.com or +8618960425985.
  • Provide details and photos of the damaged or incorrect item.
  • We will either replace the item or issue a full refund, including shipping costs, where applicable.

Special Circumstances
Some items may have different return conditions:

  • Products purchased during special promotions or clearance sales may not be eligible for a refund.
  • Customized or personalized products may not be refundable unless defective.
  • For further details, please refer to the full policy on our website or contact us directly.

Need Help?
Our team is here to assist with any questions or concerns:

We are dedicated to ensuring your satisfaction and making your shopping experience with AutoGenPro a great one.